Joint Commission Accreditation

Joint Commission Public Notice

Borgess Medical Center participates in The Joint Commission's accreditation process. This process is designed to help hospitals continuously provide safe, high-quality care, treatment and services by identifying opportunities for improvement. Borgess Medical Center uses the accreditation process as a continuous standards compliance and operational improvement tool.

If you have patient care or safety concerns at Borgess Medical Center, please contact the Customer Relations Office at (269) 226-7077 or (269) 226-7474. You may also write to the Customer Relations Office at 1521 Gull Road, Kalamazoo, MI 49048. Borgess Medical Center is committed to resolving care and safety issues in a timely manner. However, if your concerns are not resolved through the Customer Relations Department, you are invited to contact the Joint Commission Office of Quality Monitoring.

Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181

E-mail: complaint@jointcommission.org

(800) 994.6610, weekdays, 9:30 a.m.-6 p.m., ET
(630) 792.5636 Fax