Bobby Hopewell, Director of
Bobby leads a team of 250
dedicated individuals to provide a clean, safe and comfortable
environment for Borgess patients and customers. Before joining
Borgess, he served as the Community Relations Manager for a local
hospital where he was actively involved in community health improvement
and wellness efforts.
Why Bobby works in the
department: “I enjoy helping to provide patients, visitors and
employees with fresh, delicious and healthy meals.”
Tom Pangle, General Manager
A certified executive chef, Tom started his career working in a family
restaurant and was “hooked” thereafter. Eventually, his path led him to
Borgess Medical Center where he worked as an executive chef for five
years before accepting the position of general manager.
Why Tom works in the department: “I love food.”
Rebecca Heinold, RD, CNSD,
Clinical Nutrition Manager
Rebecca received her bachelor's degree from Purdue University and
completed her dietetic internship at Michigan State University.
She has experience in long-term care, long-term acute care, and acute
care settings. Rebecca is involved in supporting the Borgess
Health wellness programs.
Why Rebecca works in the department: "I enjoy my role as
Nutrition Manager. I like interacting with patients, visitors and
employees. I enjoy the challenges that nutrition support has to
bring as well as helping others enjoy food, whether they are on a
restricted diet or just interested in leading a healthy lifestyle".
Jennifer Kowalski, Patient Service Manager
Jennifer earned an associate’s degree in food service management and
worked in the restaurant business for 10 years. From there, she served
in corporate dining services for 13 years and is now learning the
health care side of the food service industry.
Why Jennifer works in the department: “I have always liked
working with food and providing exceptional customer service. Now I
enjoy taking care of patients and their families. It is a pleasure
letting them know they are important.”
Mark Anderson, Retail/Catering Manager
Mark received his bachelor’s degree from Western Michigan University.
Prior to Borgess, he worked at Kellogg’s as a sales manager for 10
years and at the Royal Café as a manager for eight years. Mark
was also a professional baseball pitcher with the Kansas City Royals
for three years.
Why Mark works in the department: “I've been in the food
business, in one way or another, for all my life and enjoy the pace and
Pamela Northey, Production Manager
Prior to Borgess, Pam worked for Sodexo Health Care Services at Western
Michigan University and Kalamazoo College. She has enjoyed catering for
private weddings and parties for more than 30 years. Pam earned a
master’s degree in education from Western Michigan University.
Why Pam works in the department: “Everyone has to eat and I
enjoy working with all kinds of people. I love to cook more than
anything else in the world. Wherever there is good food, there are
people having a good time.”
(Peter) Steve Buis, Room Service Supervisor
Prior to his current role, Steve worked in food and nutrition as
hospitality services supervisor at Borgess Medical Center. He earned an
associate’s degree in business administration from Kalamazoo Valley
Community College, and bachelor’s degree in industrial marketing and
relations from University of North Carolina.
Why Steve works in the department: “I like to help others and
I enjoy food.”
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