Awards & Accreditations

Awards, Recognitions & Accreditations 1999-Present

American Heart Association, Advanced Certification in Heart Failure, 2012
By demonstrating compliance with national standards for quality and safety, Borgess has earned Advanced Certification in Heart Failure from The Joint Commission and American Heart Association/American Stroke Association.

American Stroke Association, Primary Stroke Center, 2012
The Joint Commission and American Heart Association/American Stroke Association have once again designated Borgess as a Primary Stroke Center based on our exceptional efforts to foster better outcomes for stroke care.

Borgess, Medical Center, Aetna Institute of Quality, Cardiac Care, 2011
Borgess Medical Center has been designated an Aetna Institute of Quality® Cardiac Care Facility for comprehensive heart and vascular treatment. Aetna makes information about the quality and cost of health care services available to its members to help them make informed decisions about their health care needs. In line with this goal, Aetna recognizes hospitals and facilities in its network that offer specialized clinical services for certain health conditions. Facilities are selected for consistently delivering evidence-based, safe care.

Borgess Cardiac Rehabilitation, American Association of Cardiovascular and Pulmonary Rehabilitation (AACVPR) Certification , 2011
Borgess Cardiac Rehabilitation has been recognized for its commitment to improving the quality of life by enhancing standards of care. Certified AACVPR programs are recognized as leaders in the field of cardiovascular and pulmonary rehabilitation because they offer the most advanced practices available.

Borgess VNA Home Health & Hospice, Home Care Accreditation, The Joint Commission, 2011
Borgess VNA Home Health & Hospice programs have achieved Home Care accreditation from The Joint Commission (TJC). Accreditation is the process of inviting outside experts to conduct a review of your organization to validate and/orimprove the care, treatment or services being provided. Joint Commission accreditation is often viewed as the “Gold Seal of Approval” for health providers. Borgess VNA Home Health & Hospice offers a full continuum of care in the homes of southwest Michigan residents.

Borgess Medical Center, Practice Greenhealth Award, 2011
Borgess Medical Center has received the prestigious Practice Greenhealth award five consecutive years. This accomplishment places Borgess in the Sustained Members category, as well as the top 2 percent of hospitals nationally. This environmentally sound perspective is present throughout Borgess Health. Michigan has only five Energy Star medical office buildings and four of them are within Borgess Health.

Borgess Medical Center, Get With The Guidelines Stroke Gold Plus Quality Award, 2011
Borgess Medical Center has received the American Heart Association/American Stroke Association’s Get With The Guidelines®-Stroke Gold Plus Quality Achievement Award.  The award recognizes Borgess’ commitment and success in implementing excellent care for stroke patients, according to evidence-based guidelines. To receive the award, Borgess achieved 85 percent or higher adherence to all Get With The Guidelines-Stroke Quality Achievement indicators for two or more consecutive 12-month intervals, as well as achieved 75 percent or higher compliance with six of 10 Get With The Guidelines-Stroke Quality Measures, which are reporting initiatives to measure quality of care.

Borgess Health, 101 Best and Brightest Companies to Work For, 2011
For the eighth consecutive year, Borgess Health has been named as one of West Michigan's 101 Best & Brightest Companies to Work For by the Michigan Business & Professional Association. The judges evaluate area companies in several categories as they seek out above average programs including adaptation to new factors in the marketplace, top support from senior management and policy makers and services and solutions for employees.

 

 

Borgess Health, Top 100 Integrated Health Network, SDI, 2011
Borgess has been nationally recognized for its healthcare network performance and integration eight times in just the last decade. BH is once again included in the national ranking of integrated health systems this year -- the 2011 SDI Integrated Health Network (IHN) 100.

 

Borgess Heart Institute Cycle III Chest Pain Center with Percutaneous Coronary Intervention, Society of Chest Pain Centers, 2010
The Borgess Heart Institute has been officially accredited as the region’s first Cycle III Chest Pain Center with Percutaneous Coronary Intervention. Cycle III is the highest accreditation from the Society of Chest Pain Centers. This designation means the Borgess Heart Institute ranks among the best in the world at rapid recognition and collaborative treatment of heart attack.

Borgess Medical Center, Gold Standard Recognition for Advanced Stroke Care, Advanced Heart Failure Care and Knee Replacement and Hip Replacement Care, The Joint Commission, 2010
These certifications are the result of rigorous on-site inspections of facilities and care by the nation’s premier accreditation organization.  Certification is based on criteria including effective use of evidence-based clinical practice guidelines to manage and optimize care. Borgess is the first hospital in Michigan to be certified for Advanced Heart Failure. 

Borgess Medical Center, Level I Trauma Center Verification, American College of Surgeons, 2010
The ACS Level I verification survey is based on an onsite inspection and comprehensive evaluation of clinical and operational capabilities.

Borgess Health, Platinum Start! Fit Friendly Award, American Heart Association, 2010
This award is recognizes employers who provide exceptional, progressive leadership in promoting good health among their employees.  

Borgess-Lee Memorial Hospital and Borgess Lee Medical Group Clinics, Accreditation, The Joint Commission, 2010
These accreditations are based on onsite inspection and evaluation of facilities and capabilities.   

Borgess Medical Center, Environmental Leadership Award from Practice Greenhouse, 2010
This is the nation’s highest level of recognition for environmentally responsible healthcare practice.

Nine Borgess Health Physician Practices designated Patient-Centered Medical Homes by Blue Cross Blue Shield of Michigan, 2010
The designated practices are Borgess Family Medicine – Plainwell; Borgess Internal Medicine - Gull Road; ProMed Physicians Family Practice, Richland; ProMed Physicians Family Practice, Three Rivers; ProMed Family Practice, Woodbridge; ProMed Physicians Pediatrics, Richland; ProMed Physicians Pediatrics, Woodbridge; Borgess Internal Medicine, Currier each earned this designation. The Patient-Centered Medical Home (PCMH) provides continuous, coordinated and comprehensive care for the whole person—care that is highly accessible, compassionate and effective.

Borgess Blood Bank, Accreditation, American Association of Blood Banks, 2010

Borgess Health, 101 Best & Brightest Companies to Work For, Michigan Business & Professional Association, 2010
This award has been received for seven consecutive years. Judges evaluate area companies in multiple categories and interview employees on a confidential basis.

Borgess-Lee Memorial Hospital, Certification, Diabetes Self-Management Education Program, American Diabetes Association, 2010

Borgess Medical Center, Blue Distinction Center for Knee & Hip Replacement, Blue Cross Blue Shield of Michigan, 2010
Blue Cross Blue Shield of Michigan helps people find the best facilities for specific conditions and treatments.

Borgess Medical Center, Blue Distinction Center for Spine Surgery, Blue Cross Blue Shield of Michigan, 2010
Blue Cross Blue Shield of Michigan recognizes hospitals for the excellence of their care in particular specialties.  

Borgess-Lee Memorial Hospital, ADA Diabetes Self-Management Education Program Certificate of Recognition, 2010
Borgess-Lee joins Borgess Medical Center in receiving American Diabetes Association (ADA) certification for the high quality and comprehensiveness of its education program.  Borgess Medical Center, Borgess-Pipp Hospital and Borgess at Woodbridge Hills are ADA-certified for patient education.  In addition, Borgess Family Medicine, Borgess Internal Medicine, ProMed Family Practice and ProMed Internal Medicine have received recognition from the National Committee for Quality Assurance and the ADA for the high quality of their diabetes care.

Borgess Health, Michigan Health Innovation Technology Innovation Award, 2010
The Borgess Emergency & Trauma Center has implemented an electronic health record system to improve access to patient clinical education during an emergency.  The award is from the Michigan Health Innovation Technology Commission.

Borgess Ambulatory Care, Exceeding Patient Expectations Award for Care in 2009
Awarded in 2010, this honor goes to healthcare facilities and organizations that go above and beyond what patients expect for care and service.  Patient surveys taken by Avatar International, Inc. determine which providers win the award.

Borgess-Pipp Hospital, Exceeding Patient Expectations Award for Care in 2009
Received in the following year, this award goes to healthcare providers who not only meet but exceed the expectations of their patients, according to Avatar International, Inc. patient surveys.  

Borgess Diabetes Center, Ludwig Community Benefit Award from MHA, 2010
The Michigan Health & Hospital Association honors organizations “who have aided their communities in extraordinary ways.”

Borgess Medical Center, AHA/ASA Get with the Guidelines Silver-Plus Award for Stroke Care, 2010
This award from the American Heart Association/American Stroke Association is given to hospitals that consistently implement the best practice standards for stroke care.

Borgess Medical Center, AHA/ASA Get with the Guidelines Gold Award for Heart Failure Care, 2010
This recognition from the American Heart Association / American Stroke Association goes to hospitals that consistently utilize the most up-to-date guidelines and recommendations in treating patients with heart failure.

Borgess Medical Center, Environmental Leadership Circle Award, 2010
This is the nation’s most prestigious award for innovation in environmentally responsible healthcare, given by Practice Greenhouse, an organization with a membership of more than 1,100 hospitals, healthcare systems and other businesses.

Borgess Health, Service to Children Television Award from National Association of Broadcasters, 2010
This award was shared among Borgess, WWMT and others for a 2009 phone-a-thon which signed up hundreds of children and adults for healthcare coverage.

101 Best & Brightest Companies to Work For, 2009Borgess Health, 101 Best & Brightest Companies to Work For, 2009
For the sixth consecutive year, Borgess Health has been named as one of West Michigan's 101 Best & Brightest Companies to Work For by the Michigan Business & Professional Association. The judges evaluate area companies in several categories as they seek out above average programs including adaptation to new factors in the marketplace, top support from senior management and policy makers and services and solutions for employees.

 

Borgess-Lee Memorial Hospital, Michigan Rural Health Quality Improvement Award and Quality Improvement Achievement Award, Michigan Center for Rural Health 2009

US Department of Health & Human Services, Medal of Honor, 2009. The award is given to hospitals that have high organ donation conversion rates.

Borgess Health, wins the American Heart Association Start! Fit- Friendly Companies Program, Gold Level Achievement Award, 2009.
This honor was given to Borgess for its its Employee Wellness Program.

Borgess Visiting Nurse & Hospice, Accreditation for Community Health Accreditation Program, 2009.
This accreditation is for three years.

Borgess Medical Center, Hospital Quality Distinctions for Orthopedic Surgery, Joint Replacement and Spine Surgery by HealthGrades, 2010.

Borgess Medical Center, PremiumR Surgical Spine Center designation by UnitedHealth, 2009.
Borgess earned three stars, the highest level of efficiency as a Comprehensive Provider.

Borgess Visiting Nurse & Hospice, Accreditation from Community Health Accreditation Program, 2009.
Borgess Visiting Nurse & Hospice has also received Medicare certification for its home health and hospice program.

Borgess Medical Center, 2009 Silver Annual Performance Award from the American Heart Association/American Stroke Association, 2009 (AHA/ASA) – This award is for success in using AHA/ASA clinical guidelines.

Borgess Sleep Disorders Center, Re-Accreditation by American Academy of Sleep Medicine (AASM) - “The Borgess Sleep Disorders Center is a significant resource to the local medical community and will provide academic and scientific value in addition to the highest quality care for patients suffering from sleep disorders,” said the President of AASM, Dr. Clete Kushida.

Borgess-Lee Memorial Hospital, Readers Choice Awards from Leader Publications - Based on votes by local citizens, the BLMH awards were given for Best Emergency Room and Best Place to Work.

Borgess Brain & Spine Institute, Spine Center of Excellence Comprehensive Provider designation by NeuStrategy and SpineMark Corporation - Comprehensive survey taken by these two organizations at facilities across the U.S. demonstrate that a comprehensive spine care programs offer more to patients--greater access to minimally invasive spine surgeries, treatments than demonstrate clinical depth, and better outcomes that typically are associated with large spine center programs.

Borgess Medical Center, Environmental Leadership Award from Practice Greenhouse - This is the nation’s highest level of recognition for environmentally responsible healthcare practice. Project Greenhouse is formerly the American Hospital Association/ Environmental Protection Agency (EPA)-sponsored Hospitals for a Healthy Environment H2E.

Six Borgess Health Physician Practices designated Patient-Centered Medical Homes by Blue Cross Blue Shield of Michigan – ProMed Physicians Family Practice, Richland; ProMed Physicians Family Practice, Three Rivers; ProMed Family Practice, Woodbridge; ProMed Physicians Pediatrics, Richland; ProMed Physicians Pediatrics, Woodbridge; Borgess Internal Medicine, Currier each earned this designation. The Patient-Centered Medical Home (PCMH) provides continuous, coordinated and comprehensive care for the whole person—care that is highly accessible, compassionate and effective.

Borgess Medical Center, Cardiac Center of Excellence designation by Blue Cross Blue Shield of Michigan
“The Cardiac Center of Excellence designation assures you that the hospital meets our stringent standards-and yours,” according to Blue Cross. To earn the designation, a hospital “must demonstrate high-quality care pro-cesses for heart attack and congestive heart failure treatment.

Borgess Health, Advantage Award from Thomson Reuters
The organization honored the Borgess Medical Center Level I Emergency & Trauma Center and the Borgess-Pipp Hospital Emergency Department for their guarantee to see a physician within 30 minutes.

Borgess Medical Center, Borgess-Pipp Hospital, Borgess Ambulatory Care, Borgess-Lee Memorial Hospital, Borgess Visiting Nurse & Hospice, Patient Satisfaction Awards from Avatar International, Inc., 2008.
These awards were received: Overall Best Performer and Exceeding Patient Expectations – Borgess Medical Center; 5-Star Loyalty & Endorsement – Borgess-Pipp Hospital; Innovation – Borgess Ambulatory Care; Exceeding Patient Expecations – Borgess-Lee Memorial Hospital; Exceeding Patient Expectations – Borgess Visiting Nurse & Hospice

Borgess Neuro Rehabilitation Program, Accreditation from the Commission for Accreditation of Rehabilitation Facilities (CARF), 2009. Three accreditations were received from CARF—one each for Borgess Medical Center as an inpatient hospital, for the Borgess Stroke Program, and for the Borgess brain injury program.

Borgess Medical Center, Blue Distinction Center for Bariatric Surgery by Blue Cross Blue Shield of Michigan. “Blue Distinction Centers have demonstrated their commitment to quality care, resulting in better overall outcomes for bariatric patients,” according to the Blue Cross Blue Shield Association (BCBSA).

Borgess-Lee Memorial Hospital, Governor’s Award for Patient Safety and Quality Care, 2008
This award is given specifically to hospitals who serve patients in the Critical Access Hospital Setting.

Borgess Medical Center, The Joint Commission certification for Heart Failure Program, 2009
Borgess Medical Center has again receive a disease-specific certification from The Joint Commission on Accreditation of Healthcare Organizations for its Heart Failure Program. The Joint Commission certifies that Borgess' heart-care program follows national standards and guidelines determined to improve heart-patient care.

Borgess-Pipp Hospital Imaging Services, Accreditation from the American College of Radiology.

Governor’s Awards of Excellence - Borgess Medical Center earned three 2007 Governor’s Awards—Appropriate Care Measure Award, Surgical Care Improvement Project Award and Emergency Department Award.

Borgess Bariatric Center was named an American Society for Metabolic and Bariatric Surgery (ASMBS) Bariatric Surgery Center of Excellence®, 2008.
The ASMBS BSCOE designation recognizes surgical programs with a demonstrated track record of favorable outcomes in bariatric surgery. To earn a Bariatric Surgery Center of Excellence designation, Borgess Bariatric Center underwent a series of site inspections during which all aspects of the program’s surgical processes were closely examined and data on health outcomes was collected. Borgess Bariatric Center and other centers receiving the Bariatric Surgery Center of Excellence designation agree to continue to share information on clinical pathways, protocols and outcomes data.

As a pioneering organization, designating Bariatric Surgery Centers of Excellence based on top quality care and efficacious outcomes, the American Society for Metabolic and Bariatric Surgery, with the help of SRC, is working to align the common interests of patients, surgeons, hospitals and insurers, all of whom suffer when complications develop after surgical care.

 

Borgess Medical Center, The Joint Commission Gold Seal of Approval for Primary Stroke Center Certification, 2008
For the third time, BMC has been certified as a Primary Stroke Center by The Joint Commission. Borgess became the first southwestern Michigan hospital to receive the certification in 2005. The Joint Commission’s Gold Seal of ApprovalTM for a Primary Stroke Center is based on an onsite evaluation of stroke care capabilities and adherence to strict, evidence-based standards of care. Certification assures consumers and purchasers that the provider is committed to quality and safety excellence. In addition to providing high quality emergency and inpatient stroke care, BMC also places strong emphasis on patient and community education for stroke and stroke prevention.

 

GGA AwardBorgess Health has been named one of the 20 Great Workplaces in the world by Gallup, 2008

Borgess is one of “the most engaged and productive companies in the world,” according to the award citation. Borgess and the other honorees “stand apart from all others for their ability to create an engaged workplace.”

“Studying more than 10 million employees worldwide allowed us to set an extraordinarily high bar for this award,” said Tom Rath, who leads Gallup’s Workplace and Leadership Consulting practice. “The winners have gone far beyond just offering nice perks and benefits. They have created an environment that truly engages people every day throughout the organization.”


Borgess Medical Center, Stroke Center of Excellence designation by NeuStrategy, 2008
Borgess Medical Center has been designated a Stroke Center of Excellence by NeuStrategy. The honor results from a comprehensive survey that covers programs, staff, technology and facilities. A Survey Report Card issued by the organization provides the results not only for the individual hospital being surveyed (in this case, BMC), but also for the average of all hospitals that have received the Stroke Center of Excellence designation. In all but one of the surveyed components, as well as in the total score, Borgess Medical Center was ahead of certified stroke centers nationwide. And in that one exception, there was no way BMC could be higher because our score tied the national stroke center average at 100%. Included among the survey components where Borgess excelled are: Clinical Programs, Research Programs, Medical Staff, Allied Health & Administrative Staff, Facility and Technology. The survey also covered areas related to business, including leadership and governance. Borgess exceeded (or tied at 100%) the national average in all of these components, as well. NeuStrategy, formerly called NeuroSource, is a healthcare rating organization that “represents some of the most respected neuroscience, oncology and orthopedic experts in the country.”

Borgess Medical Center, 100 Top Hospitals® for Cardiovascular Care, 2007
For the fourth time, Borgess Medical Center has been named one of the 100 Top Hospitals® for Cardiovascular Care in the United States. The award, by Thompson Healthcare, is based on hospitals’ performance treating congestive heart failure and heart attacks. The 2007 winners were announced the November 19, 2007 Modern Healthcare. “These hospitals bring great value to their communities,” said Jean Chenoweth, Sr. VP, Thompson Healthcare. “They have set national benchmarks for clinical process, outcomes, efficiency, and cost-effectiveness.”

Borgess Medical Center, Accreditation by Society for Chest Pain Centers, 2007-2010
Borgess Medical Center has received its 2007-2010 accreditation as a Primary Percutaneous Coronary Intervention (PCI) Chest Pain Center from the Society of Chest Pain Centers (SCPC). Accredited Chest Pain Centers offer high quality care for the patient with acute coronary syndrome (ACS) as a result of a collaborative effort among Emergency Medical Services, the Emergency & Trauma Center and Cardiology.

 

Borgess Spine, Designation as Spine Center of Excellence by Priority Health, 2007
Borgess Spine has been designated a Spine Center of Excellence by the insurer Priority Health. When patients with back pain need care beyond what a primary care physician’s office provides, Priority Health requires that they go to a designated Spine Center of Excellence for timely, comprehensive, non-surgical medical evaluations. “These physiatrist-led multi-disciplinary Spine Centers of Excellence offer patients the best and most appropriate care,” according to a statement from Priority Health.


Borgess Medical Center and Borgess-Lee Memorial Hospital, Governor's Award for Excellence, 2007
Borgess Medical Center has won another Governor’s Award, this time for Improving Patient Safety and Quality of Care in the Hospital Setting. Since the program began in 2003, BMC has won a total of five Governor's awards. Borgess-Lee Memorial Hospital has received its third Governor’s Award for Improving Patient Safety and Quality of Care in the Critical Access Setting. “These award recipients are committed to providing Michigan citizens with high-quality health care,” said Gov. Jennifer Granholm. “The award is a testament to the dedication of these hospitals that give patients the quality care they need and deserve—each and every time.”

Borgess Health, International Stevie® Award for Best Corporate Responsibility Program in North America, 2007
Borgess Health has received an International Stevie® Award for the Best Corporate Responsibility Program in North America. Recipients of 98 International Stevie Award trophies were selected from more than 1,000 nominations received from companies and individuals in more than 30 countries. The Borgess award was based on multiple factors involving its assistance to persons who are unable to pay for some or all of their healthcare. The award is named the Stevie for the Greek word “crowned.”

Borgess Health Laboratories, Re-Accreditation by American College of Pathologists
The Laboratories of Borgess Medical Center, Borgess-Pipp Hospital and Borgess at Woodbridge Hills, as well as Westside Laboratory and the Borgess Lab at Professional Commons, have received re-accreditation from The College of American Pathologists. Accreditation is based on an unannounced inspection involving review of more than 1,500 standards.

Borgess Medical Center, UnitedHealth Premium® Cardiac Specialty Center, 2007
Borgess Medical Center has been designated a Premium® Cardiac Specialty Center by the health insurer UnitedHealth. The designation, which is based on a review of quality and cost-efficiency data, is an information tool to help UnitedHealthcare enrollees make informed decisions about their healthcare.

Borgess Medical Center, U.S. Department of Health & Human Services Medal of Honor, 2007
Borgess Medical Center has been recognized for its success in raising organ donation rates with a U.S. Department of Health & Human Services Medal of Honor. Borgess earned the recognition by collaborating with its Gift of Life Michigan partners to achieve the national goal of converting at least 75% of eligible deaths into actual organ donors. Each organ and tissue donor can save the lives of up to eight people and enhance the lives of 50 more.

Textile Systems, Inc., Accreditation by Healthcare Laundry Accreditation Council, 2007
Textile Systems, Inc. has passed its first accreditation survey with the Healthcare Laundry Accreditation Council (HLAC). In doing so, it has become the first laundry in the State of Michigan to receive accreditation.

Borgess Medical Center, Borgess-Pipp Hospital, Borgess-Lee Memorial Hospital, Borgess at Woodbridge Hills, Borgess Nursing Home, Borgess Visiting Nurses and Borgess Hospice, Avatar International Award, 2007
All seven Borgess Health entities using Avatar, Inc. to measure patient satisfaction have received awards for Exceeding Expectations. In making the announcement, Michael Everett, PhD, Avatar CEO, said.  “The hallmark of exceptional service to patients is to consistently meet or exceed their expectations—not always an easy task. Borgess has demonstrated that it exceeds its patients’ expectations in a tangible and measurable manner.  As a winner of Avatar’s Exceeding Expectations Award, I gladly congratulate Borgess for its continued and impressive efforts to put patients first.” The awards for Exceeding Expectations are based on the cumulative scores for answers in the Avatar survey on quality, customization and reliability.

Borgess Visiting Nurses, OCS, Inc. Home Care EliteTM, 2007
Borgess Visiting Nurses has been named to the national 2007 HomeCare EliteTM by OCS, Inc.. BVN is recognized as one of the nation’s top home healthcare agencies, based on quality outcomes, quality improvement and financial performance.

Borgess Medical Center Emergency & Trauma Center and Borgess-Pipp Hospital, Avatar Patient Satisfaction Awards, 2008
The Borgess Medical Center Emergency & Trauma Center and Borgess-Pipp Hospital outpatient services have been honored for their patient satisfaction by Avatar International, Inc. Borgess-Pipp Hospital was awarded for Exemplary Service and the Emergency & Trauma Center earned awards for both Exemplary Service and Innovation.

Borgess Health, UnitedHealth Premium® Surgical Spine Center, 2007-2009
Borgess Medical Center has been awarded the UnitedHealth Premium® Surgical Spine Specialty Center designation for 2007 to 2009, in recognition of the quality of care it provides. UnitedHealthcare is an operating division of UnitedHealth Group, the largest single health insurer in the US, providing health insurance to more than 70 million people. The designation is based on detailed information about specialized training, practice capabilities and outcomes. It is designed to help members make informed decisions should they need surgical spine care.

Borgess Medical Center, Environmental Leadership Award, Hospitals for a Healthy Environment (H2E), 2007
For the fifth time in as many years, Borgess Medical Center has been recognized for its environmental successes. For the second straight year, BMC received the highest honor from Hospitals for a Healthy Environment--the H2E Environmental Leadership Award--for “outstanding achievements in reducing waste, eliminating mercury and improving environmental performance.” H2E is a joint program of the Environmental Protection Agency, the American Hospital Association, the American Nurses Association and Health Care Without Harm.

Borgess Inpatient Pediatrics, Avatar International Award, 2007
The Borgess Medical Center Pediatrics Unit has received a national award for innovation in healthcare service quality. The healthcare research firm Avatar International Inc. presented the award, called Imagine-Believe-Achieve. The care and service provided by the highly experienced Borgess Inpatient Pediatric staff has produced patient satisfaction that is consistently among the highest in the United States, ranking at the 97th percentile nationwide.

ProMed Healthcare, Governor's Award of Excellence, 2007
Borgess Family Medicine, Borgess Internal Medicine, ProMed Family Practice and ProMed Internal Medicine have received the prestigious 2006 Governor’s Award of Excellence for Improving Care in the Ambulatory Care Setting. The Governor presents this award in partnership with MPRO, Michigan’s Quality Improvement Organization (QIO). The award acknowledges excellence in health care quality and safety. The 2006 award marks the sixth year that the Governor and MPRO have honored physicians’ offices statewide. Award criterion aligns with the Physician Office Quality Improvement Program including the Doctor’s Office Quality-Information Technology (DOQ-IT). The DOQ-IT project promotes the adoption of electronic health record systems in small-to-medium sized physician offices. The clinical topics addressed by the Governor’s Award have been designated as national health care priorities by the Centers for Medicare & Medicaid Services. Clinical areas of focus are individually selected from one of the following areas: preventive care, coronary artery disease, diabetes mellitus, heart failure, or cancer screening. Borgess Family Medicine, Borgess Internal Medicine, ProMed Family Practice, ProMed Internal Medicine selected Diabetes as its’ clinical area of focus. The Governor's Award of Excellence Ceremony took place on May 2, 2007.

ProMed Healthcare, MDCH Immunization Level Recognition, 2007
The Michigan Department of Community Health (MDCH) has given awards to four ProMed Pediatric offices that have achieved 90% or higher immunization levels for their 2-year-old patients. The four offices are ProMed Pediatrics at Woodbridge with 93%, ProMed Pediatrics at Richland with 92%, ProMed Pediatrics at Westnedge with 91% and ProMed Family Practice at Three Rivers 93%. These providers have helped Kalamazoo County reach an overall 82% immunization level, as reflected in the Michigan Care Improvement Registry (MCIR).

Borgess Health, Top 100 IHN, 2007
For the sixth straight year, Borgess Health has been named to the list of Top 100 U.S. Integrated Healthcare Networks (IHN 100). The 10th annual IHN 100 is based on a ranking of 570 regional, nonspecialty health care systems, as compiled by Yardley, Pa.-based healthcare informatics company, Verispan. Each health care system was rated on their degree of integration, as well as their overall performance. Through an evaluation system composed of eight categories and 33 subcategories, Borgess Health was ranked on how well it operates as a unified organization. Categories measured in the ranking include: number of physicians and variety of specialty services offered, integrated technology, contractual capabilities, outpatient utilization, financial stability, services and access, hospital utilization and overall utilization.

Borgess Medical Center, 100 Top Heart Hospital, 2006
Borgess Medical Center was named one of the nation's 100 Top Hospitals® for cardiovascular care by Solucient®, a Thomson healthcare business. The annual Solucient award for cardiovascular services objectively measures performance on key criteria at the nation's top performing acute-care hospitals. This is the third time Borgess Medical Center has been recognized with this honor. The 2006 Solucient 100 Top Hospitals: Cardiovascular Benchmarks for Success study appears in the Nov. 6 edition of Modern Healthcare magazine. As the nation's leading source of information products for the healthcare industry, Solucient provides tools and vital insights that healthcare managers use to improve the performance of their organizations. Solucient® scored facilities in eight key performance areas: risk-adjusted medical mortality, risk-adjusted surgical mortality, risk-adjusted complications, core measures score, percentage of CABG patients with internal mammary artery use, procedure volume, severity-adjusted average length of stay, and wage- and severity-adjusted average cost. Borgess Medical Center has been a cardiac leader for many decades. More than 16,000 heart surgeries have been performed and the Borgess cardiovascular laboratory is one of the most experienced and busiest in the Midwest. Borgess was one of the first in the United States to offer a free-standing cardiac rehabilitation program.

Borgess Medical Center, Neuroscience Center of Excellence Designation, 2006
Borgess Medical Center is among the nation’s top neuroscience programs, and designated as a Neuroscience Center of Excellence (COE), according to the 2006 Neuroscience Center of Excellence Survey, co-sponsored by NeuroSource, Inc., Chicago, IL and HealthTech, San Francisco, CA. The 2006 survey, the only one of its kind in the neurosciences, analyzed 150 neuroscience programs, across 41 states. A hospital’s overall performance is determined by measuring program progress in four key areas: Clinical and Research Programs, Staff, Facilities & Technology, and Business. 2006 marks the third annual year for the Neuroscience COE Survey. The annual assessment evaluated 150 hospital-based programs, and only 42% of those programs received sufficient scores to be recognized as a 2006 Neuroscience Center of Excellence.

Borgess Medical Center, CARF Stroke Specialty Program Accreditation and The Joint Commission Gold Seal of Approval for Primary Stroke Center Certification, 2006
CARF, the US Commission on Accreditation of Rehabilitation Facilities, has named Borgess Stroke Center one of the first 20 organizations to be accredited for Stroke Specialty Programs. In addition to being accredited by CARF for its stroke services, Borgess was also recently certified once again as a Primary Stroke Center by The Joint Commission on Accreditation of Healthcare Organizations, receiving the Gold Seal of Approval. As one of its major stroke services, Borgess Medical Center offers rehabilitation services which was the basis for recognition by CARF. Borgess also offers the Borgess Stroke Clinic, which provides comprehensive follow-up care to discharged BMC stroke patients. Development of CARF Stroke Specialty Program standards was guided by an 18-member international advisory committee composed of persons who have sustained a stroke, in addition to professionals in many disciplines and settings where stroke services are provided. Before formalizing the standards, CARF sought and received comments from more than 400 stroke patients, family members and others involved in stroke care and support.

Borgess Medical Center, The Joint Commission certification for Heart Failure Program, 2006
Borgess Medical Center has earned a rare disease-specific certification from The Joint Commission on Accreditation of Healthcare Organizations for its Heart Failure Program. Only 19 other Heart Failure programs have been certified in the entire United States and BMC is the only recognized program in west Michigan. The commission concluded that Borgess' heart-care program follows national standards and guidelines determined to improve heart-patient care. The certification is effective for two years.

Borgess Medical Center, Orthopedic Care Specialty Excellence Award, 2006
Borgess Medical Center ranks among the top 10 percent of hospitals nationwide for Orthopedic Care as ranked by HealthGrades, the leading independent healthcare ratings company.

Borgess Medical Center, Governor's Award of Excellence, 2006
Borgess Medical Center has again earned several Michigan Peer Review Organization (MPRO) Governor’s Awards of Excellence. Awards for 2005 include improving care in the hospital setting for: Acute Myocardial Infarction, Heart Failure, Pneumonia, and Surgical Infection Prevention. Borgess Medical Center has also achieved the 2005 Governor’s Award for Improving Care in the Emergency Department Setting for Acute Myocardial Infarction. It is the third consecutive year that Borgess has received Governor’s Awards of Excellence. The Governor's Award of Excellence Ceremony took place on October 3, 2006 at the annual MPRO conference.

Borgess Medical Center, Marsha Ladenburger Award for Clinical Excellence, 2006
Borgess Medical Center has won the Marsha Ladenburger Award for Clinical Excellence from Ascension Health as a result of its Culture of Safety Discovery Days. The Culture of Safety program was designed to ensure ongoing commitment to patient safety by encouraging all associates to explore events that occur in hospitals every day--and to relate those events to their own experiences. The Marsha Ladenburger Award recognizes and encourages teamwork in the development and implementation of programs for improvements in care. The award was established to honor the contributions made by Ladenburger to Ascension Health and to the Daughters of Charity National Health System. From 1999 to 2001, Ladenburger served as Ascension Health Senior VP for Health Care Innovation and Evaluation.

Borgess Medical Center, Environmental Leadership Award, Hospitals for a Healthy Environment (H2E), 2006
Borgess Medical Center has won the Environmental Leadership Award from the Hospitals for a Healthy Environment (H2E) program, a national initiative to improve health care’s environmental performance. Each year, H2E recognizes the efforts and achievements of Partner health care facilities and Champions of H2E with national recognition. The Environmental Leadership award is given to facilities that have implemented significant and innovative ecology programs. H2E was founded by the American Hospital Association, the U.S. Environmental Protection Agency, Health Care Without Harm, and the American Nurses Association.

Borgess Health, 101 Best & Brightest Companies to Work For, 2006
For the third consecutive year, Borgess Health has been named as one of West Michigan's 101 Best & Brightest Companies to Work For by the Michigan Business & Professional Association. The judges evaluate area companies in several categories as they seek out above average programs including adaptation to new factors in the marketplace, top support from senior management and policy makers and services and solutions for employees. Borgess Health is among the nine companies in the Kalamazoo area that were named to the 2006 list.

Borgess Health, Top 100 IHN, 2006
For the fifth straight year, Borgess Health has been named to the list of Top 100 U.S. Integrated Healthcare Networks (IHN 100). The 9th annual IHN 100 is based on a ranking of 581 regional, nonspecialty health care systems, as compiled by Yardley, Pa.-based healthcare informatics company, Verispan. Each health care system was rated on their degree of integration, as well as their overall performance. Through an evaluation system composed of eight categories and 33 subcategories, Borgess Health was ranked on how well it operates as a unified organization. Categories measured in the ranking include: number of physicians and variety of specialty services offered, integrated technology, contractual capabilities, outpatient utilization, financial stability, services and access, hospital utilization and overall utilization.

Borgess Medical Center Awarded Education Recognition for Diabetes Self-Management Program by the American Diabetes Association, 2006
Borgess Medical Center has received Education Recognition for the Diabetes Self-Management Program available at five BMC sites. Awarded for providing quality diabetes education while adhering to National Standards, Borgess is committed to improving the lives of those affected by diabetes.

Borgess Medical Center Honored for Professional Service by the Gift of Life Foundation, 2005
Borgess Medical Center was recently honored with a prestigious Professional Service Award by the Gift of Life Foundation for enabling 100% of potential organ donors to become actual organ donors over a period of twelve consecutive months. The Gift of Life Foundation awards Michigan hospitals, elected officials and community members for outstanding support of organ and tissue donation. The award recipients share a common desire to save and enhance lives through organ, tissue and eye donation. Borgess Medical Center was one of only 12 Michigan hospitals to be recognized.

BMC designated as UnitedHealth Premium cardiac specialty center, 2005
Borgess Medical Center has received a 2005 quality and efficiency designation as a UnitedHealth Premium cardiac specialty center. This national commendation recognizing excellence in cardiac care will be in effect until June 30, 2007.

BMC earns H2E Partners for Change Award with multiple environmental initiatives, 2005
Borgess Medical Center has once again been recognized for its environmental protection efforts.
The H2E Partners for Change Award was given to BMC for making "significant and sustainable progress toward reducing waste, preventing pollution and eliminating mercury." H2E, or Hospitals for a Healthy Environment, is a joint program of the Environmental Protection Agency, the American Hospital Association, the American Nurses Association and Health Care Without Harm. Participation in the program, which seeks to reduce health costs as well as improve the environment, is voluntary.

Two Governor's Awards for Improving Care, 2005
Borgess Medical Center has won the Governor’s Award of Excellence for Improving Care in the Hospital Setting, for the second consecutive year. In addition, the Borgess Medical Center Emergency & Trauma Center has won the Governor’s Award of Excellence for Improving Care in the Emergency Setting, also for the second year in a row.

Hospitals for a Healthy Environment Award, 2005
Borgess Medical Center has won the H2E Partners for Change Award from the Hospitals for a Healthy Environment program, a national initiative to improve health care’s environmental performance.

Partners in Children's Health / Affiliation with DeVos Children's Hospital, 2005
Borgess Medical Center and 13 other hospitals have formed an affiliation with DeVos Children’s Hospital to help improve the care of children and their families in the region. Partners in Children's Health brings these hospitals together to provide opportunities for pediatric specialty services and continuing professional education.

American Cancer Society Awards, 2005
Borgess Health has won a Five-Star Community Investor and a Five-Star Investor awards from the American Cancer Society (ACS). The awards recognize hospitals that are active in fighting cancer on multiple fronts through the ACS at Work program.

101 Best & Brightest Companies To Work For, 2005
Borgess Health has again been recognized as one of West Michigan’s 101 Best & Brightest Companies to Work for by the Michigan Business & Professional Association. In addition, Borgess received a special Elite recognition from the association for its Community Initiatives.

Ascension Health Workplace Safety Survey, 2005
In 26 of 59 categories, Borgess Medical Center earned a Best in Class designation in the Ascension Health Commitment to Safety (ACTS) program. The Medical Center was being rated among approximately 60 Ascension Health health facilities. The ACTS designations were given as part of a process by Ascension Health to develop a "Best Practice" model for occupational health and safety programs.

Virtual Intensive Care Unit, 2004
Borgess Medical Center has opened a Virtual Intensive Care Unit (VICU), providing comprehensive electronic monitoring for each critical care patient and a separate staff following these patients from a remote location. Utilizing the technology, the VICU staff acts as an "extra pair of eyes" for trending key vital signs, lab data and drug interactions, as well as assisting bedside teams when decisions need to be made quickly.

Governor's Healthy Workplace Awards, 2004
For the 18th time, companies working with Borgess CorpFit have received Gold Healthy Workplace Award from the Governor’s Council on Physical Fitness, Health and Sport. Most recently, those companies are Borgess Medical Center, Borgess At Woodbridge Hills and Stryker Instruments. The Governor’s Council bestows Healthy Workplace Awards on companies with outstanding health programs.

American Association of Blood Banks Accreditation, 2004
Borgess Medical Center Blood Bank has received renewed accreditation from the American Association of Blood Banks (AABB).
Accreditation is dependent on successful completion of an intensive on-site assessment by AABB assessors, which was performed at BMC in September 2004.

Top 50 Coding Hospitals, 2004
Borgess Medical Center has been named one of the Top 50 Coding Hospitals in its category by the HSS, Inc. Achievements by the top performers are recognized and analyzed so their coding practices can serve as models for other hospitals across the nation.

Intersocietal Commission for the Accreditation of Vascular Laboratories, 2004
The Peripheral Vascular Lab at Borgess Medical Center is one of a selct number of labs to meet or exceed extensive national standards to earn this accreditation.

American Academy of Sleep Medicine Accreditation, 2004
The Borgess Sleep Disorders Center received program accreditation after having demonstrated continued compliance with changing performance standards.

Elite Finalist Greystone Best-In Class Awards, 2004
Best Web site Interactivity
Best Tracking Evaluation & ROI Process
Most Efficient Use of Limited Resources for a Web Project

e-Healthcare and Business Awards, 2004
e-Healthcare Leadership Award – Silver Medal, best e–business site, 400+ beds; Platinum Medal, best special effects.

Certified Primary Stroke Center, 2004
By demonstrating excellence in health care quality in stroke care, Borgess Medical Center has been awarded the Gold Seal of Approval and has achieved Primary Stroke Center Certification from The Joint Commission on Accreditation of Healthcare Organizations. What’s more, Borgess is the first in west Michigan to receive this distinction.

WWW Health Awards, 2004
Borgess.com was recognized as best eCommerce Site in all categories and divisions in the spring 2004 WWW Health Awards. In addition, the site received a silver recognition for advertising and marketing information. Borgess. also received WWW Health Awards in 2003 and 2002.

Workforce Innovation Loss-Prevention Strategies (WILS) Award, 2004
In March 2004, Borgess received the WILS Award from Ascension Health in recognition of their Worker’s Compensation Case Management Process. This process was developed to reduce rising medical and indemnity costs associated with work-related injuries and illnesses. The process also helped to decrease the number of lost and restricted workdays that result from work injury claims. The implementation of this process resulted in a decrease of lost workdays from 63 in 2003 to only four from January-May, 2004 and a reduction in restricted workdays from 1,143 in 2003 to 36 from January-May, 2004.

101 Best & Brightest Companies to Work For, 2004
In May 2004, Borgess Health was recognized as the overall winner of the 101 Best & Brightest Companies to Work For, according to the Michigan Business & Professional Association. Borgess was cited for its “cutting-edge Human Resource practices and its exceptional employee dedication.” Companies were chosen based on multiple criteria including – compensation & benefits, training & education, recruitment & retention, employee communication, diversity, work-life balance, community service and culture.

Verispan IHN 100, 2004
In January 2004 Borgess was named to Verispan’s IHN 100 list. The Verispan IHN 100 is the nation’s premier IHN rating system. This list includes leading integrated healthcare networks based on critical success factors determined by Verispan.

Governor's Award of Excellence, 2003
Borgess was awarded the 2003 Governor’s Award of Excellence (GAE) for improving care in the hospital and emergency department settings. The awards sponsored by MPRO, and Governor Jennifer Granholm, honor Michigan hospitals that are performing quality initiatives to advance patient care. The GAE acknowledges facilities that are actively engaged in improving care in one or more of the following clinical areas - acute myocardial infarction (heart attack), heart failure, pneumonia and/or surgical infection prevention.

Avatar Five Star Service Award: Exceeding Patient Expectations, 2003
Borgess at Woodbridge Hills, Borgess-Pipp Hospital and Borgess-Lee Memorial Hospital all were national award winners in healthcare service quality for “Exceeding Patient Expectations.” This award is give by Avatar International Inc., the leader in measuring customer expectations in healthcare. This award is based on patient surveys from calendar year 2003.

Avatar Five Star Service Award: Meeting Patient Expectations, 2003
Borgess Medical Center's Ambulatory Surgery division is a national award winner in healthcare service quality for “Meeting Patient Expectations.” This award is give by Avatar International Inc., the leader in measuring customer expectations in healthcare. This award is based on patient surveys from calendar year 2003.

100 Top Cardiovascular Hospitals, 2003
Borgess Medical Center was named one of the nation's 100 Top Cardiovascular Hospitals by Evanston, Illinois-based Solucient® in October 2003. The annual award objectively measures performance on key criteria at the nation’s top performing heart hospitals. Borgess Medical Center is the only facility in southwest Michigan to be honored with this award. Seven key measures are used to score facilities - risk-adjusted medical mortality; risk-adjusted surgical mortality; complications; percentage of coronary artery bypass graft (CABG) patients with internal mammary artery (IMA) use; procedure volume; severity-adjusted average length of stay; and wage and severity-adjusted average cost.

Best-In-Class Award - Visitor/Patient Information, 2003
Awards were presented to 15 leading US hospitals and healthcare systems at the Greystone.Net Client Conference held in San Diego in December 2003. Greystone.Net presented its First Annual Client Best-In-Class Awards, which included 17 categories showcasing the finest in hospital and healthcare system Web site content and functionality. Borgess won in the Visitor/Patient Information category.

Level I Trauma, 2003 & 1999
In August 1999 the Committee on Trauma of the American College of Surgeons awarded Borgess Medical Center Level I Trauma verification. Borgess Medical Center was reverified in March 2003.

H2E Partners For Change Award, 2003
Hospitals for a Healthy Environment (H2E) recognized just 27 institutions across the nation in 2003 with their Partners for Change award. This award was given to facilities that have initiated waste minimization and pollution prevention programs that are – measurable, sustainable and contribute to the goals of H2E.

US Department of Veteran Affairs Award, 2003
The Borgess Navigation Center and its staff, as well as BHA Executive VP Pat Dyson, have received a Special Commendation from the US Department of Veteran Affairs (VA). The commendation is to recognize their contribution to the development of Navigation Centers in the VA. The recipients were cited for their exemplary commitment to sharing their local know-how that has assisted VA in achieving an innovative learning environment that promotes workforce development and organizational learning.

Making Medicine Mercury-Free Award, 2003
Borgess Medical Center was one of only 25 hospitals and other health care facilities in the nation to be awarded the H2E Making Medicine Mercury-Free Award. This award was received spring 2003. The H2E Award is sponsored by Hospitals for A Healthy Environment--a joint project created by the American Hospital Association, the Environmental Protection Agency, Health Care Without Harm and the American Nurses Association to implement the AHA - EPA memorandum of understanding.

Eden Alternative Facility – Borgess Nursing Home, 2003
The national registry of Eden Alternative facilities accepted Borgess Nursing Home as an Eden site in December 2003. The Eden Alternative is an innovative philosophy of long-term care. Eden facilities see long-term care as a habitat where people can continue to live and learn, rather than an institution for the frail and elderly.

Hospitals and Health Networks Most Wired Hospitals – The Innovator Awards, 2002
Borgess was selected as a finalist for providing patients and families with access to the Internet using a wireless keyboard and television screen instead of a computer monitor. Patients can surf the web, e-mail a loved one, and chat with physicians, all from the comfort of their bed.

e-Healthcare and Business Awards, 2002
e-Healthcare Leadership Award – Gold Medal, best e–business site, 400+ beds.

World Wide Health Awards, 2001
Silver Medal for most complete health information on the Internet

Web Marketing Association, 2001
Outstanding Achievement Award, web site development

HealingWell.com, 2001
Editor’s Choice Award for exceptional web design and reliable health information.

Hospital and Health Networks – Most Wired Hospitals - The Innovator Awards, 2001
Three of these awards were made as part of the Annual Most Wired Recognition. Borgess received recognition for this program: Access to electronic patient records was dramatically improved without adding expensive computer hardware by exporting patient information to physician-owned Palm Pilot/visor devices.

Top 100 Hospitals: Orthopedic Benchmarks for Success, 2000
In November 2000, Borgess Medical Center received recognition as one of the Top 100 Orthopedic Hospitals in the nation. This HCIA/SACHS study used Medicare data and compares the performance on four established technical procedures: total knee replacement; total hip replacement; partial hip replacement; and intertrochanteric fracture. Six clinical and financial measures were used to determine this award: risk-adjusted mortality rates; risk adjusted complication rates; count of unique patients receiving orthopedic services; Average length of stay at hospital, adjusted for illness; cost per patient, adjusted for illness severity and local wage differences; and percentage of patients who came from and were discharged from home. Borgess was one of 15 teaching hospitals with orthopedic residency programs recognized. Only one other in this category in MI (Spectrum) was also identified. Overall Borgess was one of only 10 MI hospitals that received this designation.

100 Most Wired Hospitals and Health Systems, 2000
Borgess Health was named one of the 100 Most Wired Health Systems, recognizing the BHA commitment to technology infrastructure in healthcare. This 2000 study examined 253 hospitals and health systems, rating six constituent groups and categories. BHA was one of six organizations in Michigan receiving this recognition.

100 Top Hospital for Interventional Cardiology, 1999
100 Top Hospital for Cardiac Bypass Surgery - 1999
In 1999 HCIA and The Health Network conducted a study of over 700 U.S. hospital cardiovascular programs. HCIA produced lists of the Top 100 programs in each of these classifications. Borgess Medical Center was one of only 34 hospitals nation-wide that made both lists.

Borgess Medical Center, Top 100 Hospital: Regional Benchmarks for Success, 1999
Each year HCIA and The Health Network examine the most effective and efficient 6,000 acute and specialty hospitals in the U.S. This 1999 study is based on eight clinical and financial criteria (risk-adjusted mortality index, risk-adjusted complications index, severity-adjusted average length of stay, expense per adjusted discharge, financial margin, percentage of total patient revenue from outpatient revenue, index of total facility occupancy and productivity). Borgess Medical Center was one of only three teaching hospitals to be placed on this list for the Northeast Central region (Michigan, Indiana, Illinois, Ohio and Wisconsin).

Top 100 Integrated Health Network, 1999
BHA was named one of the Top 100 Integrated Networks in a 1999 study performed by SMG Marketing Group, a Chicago based healthcare information company that tracks 532 health systems throughout the U.S. This study ranks health care systems based on the level of integration in nine categories including technology, hospital utilization, financial stability, services and access, contracts, physicians, outpatient utilization and overall system integration. BHA was one of five systems listed in Michigan.

Phoenix Award
The U.S. Environmental Protection Agency (EPA) presented a Phoenix Award to Textile Systems, Inc. and the City of Kalamazoo for redevelopment of the Northside ‘brownfield’ on which TSI is now located. The EPA called the new TSI facility "a showcase sustainable brownfield redevelopment worthy of national recognition."