Careers at Borgess Health: Apply Now!

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  • Textile Systems Inc.Linen and laundry services located near downtown Kalamazoo, Michigan.
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Position:
Patient Access Scheduler I

Description:

Borgess Medical Center is now accepting applications for On Call Patient Acess Scheduler positions.

Exemplifies professional, efficient and accurate handling of scheduling interactions with all customers. Working knowledge of diagnostic procedures and treatments. Obtains pre-registration information in specific situations, extending capabilities to insurance eligibility and medical necessity checking. Maintains a high level of confidentiality. Actively participate in continuous quality improvement and innovative change processes. Participates in Central Scheduling meetings and department specific educational opportunities.



Requirements:

Qualifications

  • Must have successfully completed a medical terminology class or complete within 6 months of hire date.
  • Knowledge of personal computer and Microsoft Windows required.
  • Must be able to type 40 WPM.
  • Communicate using effective interpersonal communication with a variety of physician’s offices, patients, hospital associates, physicians, and families with instructing and/or exchange information.
  • Maintains superb telephone etiquette and excellent customer service skills.
  • Must have the ability to make decisions, problem-solve, and provide sound judgment.
  • Must be able to adapt to change.
  • Maintain concentration and a high degree of accuracy in a compressed time frame in lieu of interruptions.
  • Maintain established level of data accuracy, scheduling and registration volumes, level of customer satisfaction and other defined measurable criteria.
  • Knowledgeable regarding hospital examinations and procedures.
  • Reports equipment and/or software malfunctions to appropriate resource in a timely manner.
  • Sets priorities. Maintain patient, associate, and health center confidentiality standards, as well as patient dignity and privacy.
  • Ability to learn, comprehend and apply information.
  • Keeps abreast of changing guidelines and requirements.

Educational Requirements

High school diploma or GED. Prior hospital scheduling and registration experience required, or an equivalent of three or more years of progressive experience in a related healthcare field setting.



Salary Range:
Competitive

Facility/Location:
Borgess Medical Center

Status / Position Type:
PRN / On-Call (Variable Hours)

Shift:
Variable Shift

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